Support

Contact us

Email [email protected]. Please include your store address (your-store.myshopify.com) and, if it is about a report, the date of the audit. We reply within 1 business day.

Common questions

• Why does the app ask for a scanner signature? Shopify slows or blocks unknown bots. A signature you create in Online Store, Preferences, Crawler access tells your store our scanner is approved. The Home page walks you through it in about a minute.
• My scan stopped. Check the Home page. A scan pauses when plan pages and credits run out, and fails with a clear message if your signature has expired.
• How do I delete my data? See the Data Deletion page, or just uninstall the app.